Cool Jobs at Technology Services

Technology Services has several exciting positions available to students. We are required to consider students who have work-study as part of their financial aid packages first, but we encourage all qualified students to apply. If you would like to apply, please download and complete the applicable employment application:

Completed applications should be returned to the Helpdesk on the second floor of the library. For detailed descriptions of the student positions we currently staff, see below.

Helpdesk Analyst

Helpdesk Analysts work with the Helpdesk Coordinator to ensure that all questions or problems that come to the Helpdesk via telephone, email, voice mail, and walk-ins are addressed in a timely, accurate, efficient, and friendly manner.  These students spend much of their time on the telephone trouble-shooting software problems and questions.  There is some filing, copying, collating, and data entry. 

This position requires a commitment of 4-10 hours per week Monday-Friday.  Days and times are structured from 10:00 am to 5:00 pm but we are looking for main coverage between 11-1 am and 3-5 pm.

Duties Include:

  • Answer Phones
  • Assist walk-ins
  • Trouble-shoot software or technical issues
  • Perform general clerical duties including photocopying and mail distribution
  • Data entry and updates to request tracking system
  • Create and modify documentation utilizing Microsoft Office
  • Organize and schedule appointments
  • Assist in the preparation equipment being checked out
  • Other duties as assigned

Qualifications:

  • Strong communication skills
  • Strong logic and trouble-shooting skills
  • Strong customer service skills
  • Punctuality and reliability
  • Working knowledge of office equipment such as printers and scanners
  • Proficiency in Microsoft Office products, Mail (for Mac) email and other Lawrence software
  • Ability to work independently
  • Strong Organizational skills
  • Patience and understanding
  • Outgoing personality

Lab Runner

Lab Runners ensure that the public computer labs are kept in good working order (paper and toner is stocked, paper gets recycled, the lab is kept clean, and machines are connected to the network). The Lab Runner reports any printer or computer problems to the Helpdesk.

This position requires a commitment of two-hour shifts Monday-Friday days and times are somewhat flexible.

Duties Include:

  • Checking each of the public-general use labs on a daily basis
  • Restocking paper/toner in lab printers as needed
  • Testing lab computers for network connection
  • Cleaning up lab area as needed
  • Reporting issues with printer or lab computers
  • Clearing jams in printers as needed
  • Reporting issues back to the helpdesk staff
  • Other duties as assigned

Qualifications:

  • Strong communication skills
  • Strong logic and trouble-shooting skills
  • Strong customer service skills
  • Punctuality and reliability
  • An interest in computer hardware and software
  • Ability to work independently
  • Patience and understanding
  • Outgoing personality
  • Knowledge of campus buildings and general labs locations.

Computer Technician Assistant

Computer Technician Assistants work with the Computer Technicians to address any problems with computers that arise on campus. As a Computer Technician Assistant, you will spend much of your time fixing problems on lab, staff and faculty computers and printers.

This position requires commitments of 4-15 hours per week Monday-Friday between 8-5 during business hours are somewhat flexible.

Duties Include:

  • Fixing printer jams
  • Cleaning printers
  • Inventory control checks
  • Installing software
  • Working with Microsoft office
  • Installing/Imaging Computers
  • Assisting fellow students with virus issues
  • Assisting fellow students with network registration
  • other tasks as assigned

Qualifications:

  • Strong communication skills
  • Strong logic and trouble-shooting skills
  • Strong customer service skills
  • Punctuality and reliability
  • Basic knowledge of computer hardware and software
  • Working knowledge of Microsoft Office, Firefox, Chrome, Safari, Internet Explorer, Outlook or similar email software, and other Lawrence-specific software
  • Familiarity with HP laser printers and Macintosh OS and software is a plus
  • Ability to work independently
  • Patience and understanding
  • Outgoing personality
  • Ability to lift up to 50 lbs.

Summer Computer Technician Assistants

Summer Computer Technician Assistants work with the Computer Technicians to inventory new computing devices, recycling of old equipment, and addressing any problems with new or existing computers on campus. As a Summer Computer Technician Assistant, you will spend much of your time un-boxing, tagging and setting up staff and faculty computers and printers. The hours for these positions are full-time, am to pm. Some flexibility can be arranged with the supervisor.

Qualifications:

  • Strong communication skills
  • Strong logic and trouble-shooting skills
  • Strong customer service skills
  • Punctuality and reliability
  • Basic knowledge of computer hardware and software
  • Working knowledge of Microsoft Office, Internet browsers (Firefox, Chrome, Safari), Outlook or similar email software, and other Lawrence-specific software
  • Familiarity with HP laser printers and Macintosh OS and software is a plus
  • Ability to work independently
  • Patience and understanding
  • Outgoing personality
  • Ability to lift up to 50 lbs.

Student Web Developer

Student Web Developers create custom application solutions in JavaScript and PHP. They work closely with the Web Application Developers and with a number of clients on campus in order to provide web services and support. Student Web Developers also update and maintain Web content on various Lawrence University properties.

Qualifications:

  • Working knowledge of HTML, CSS, and JavaScript.
  • Working knowledge of server-side Web programming languages, especially PHP.
  • Familiarity with Content Management Systems (especially Drupal and WordPress) a plus.
  • Experience with image manipulation programs such as Photoshop, The GIMP, etc. a plus.
  • Understanding of secure programming concepts and methodologies a plus.
  • Strong communication skills.
  • Reliability and dependability.
  • Ability to work independently.
  • Patience and understanding.

Print Shop Assistant

Assist with the various print jobs that are printed at the Print Shop. The hours for the position are flexible between the 8 to 4pm work day.

Tasks Include:

  • Copying
  • Folding, collating, and assembling mailings
  • Poster distributions (on-campus)
  • Punching, binding and assembling booklets
  • Printing of large format posters
  • Scanning and printing blueprints

Qualifications:

  • Attention to detail is a must
  • Dependability
  • Ability to work independently with minimal supervision
  • Strong logic and trouble-shooting skills
  • Punctuality and reliability

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