Where is Counseling Services?

Health, Counseling and Wellness Services are located on the second floor of Buchanan Kiewit Wellness Center. Health Services and Counseling Services share a common entrance with separate waiting rooms.

How do I make a counseling appointment?

Jennifer Bonack, Administrative Assistant for Health and Wellness, schedules initial counseling appointments when students call 920-832-6574, or stop by. Return appointments are usually scheduled by you and your counselor. You may also schedule a return appointment by calling 920-832-6574.

Whom do I contact after hours in a mental health crisis or emergency?

For immediate help, call 911.

  • Counseling Services (evenings or weekends) for psychological emergencies:  920-419-8167.
  • Security:  920-832-6999.
  • Residence Hall Director on duty:  920-419-6596.
  • In other situations you may call Outagamie County Crisis Intervention (24 hour local crisis helpline) at 920-832-4646.
  • National Suicide Prevention Lifeline: 800-273-8255.

When is counseling available?

Counseling appointments are scheduled Monday through Friday. Normal appointment times are from 8 a.m.–5 p.m. Monday through Friday. Walk-in hours are 1 p.m.–3 p.m. every day and reserved for urgent psychological concerns.

How long will I have to wait for an appointment to see a counselor?

That is likely to depend on the time of the school year, the urgency of your concerns, your schedule, and preference you might have to see a particular counselor. We offer next available appointments to students.

What should I expect when I come for my first counseling appointment?

Prior to scheduling your first appointment you will be asked to complete intake forms with Counseling Services. Once your intake forms are completed and reviewed, an appointment will be scheduled. 

What kinds of intake forms are required?

The forms consist of a contact information sheet, a brief consent form, a questionnaire asking about your personal history and reasons for counseling, and a symptom checklist of your feelings and outlook. These are only required prior to your first scheduled appointment of the school year.

What if I already filled out forms at Counseling Services last year?

We ask students to complete new forms every year to help us better understand current situations and concerns.

What happens to the intake forms after I fill them out?

They are kept on a secure Counseling Services server that is accessible only to the counselors. Certain limited ITS staff members maintain the technical aspects of the program, but do not work with any identifiable client data. Intake forms as well as counselors’ notes are destroyed no less than 7 years after your departure from Lawrence University. They are not part of your educational record and cannot be accessed without your specific permission. No counseling records are contained in any academic, educational, or job placement file.

How confidential is counseling?

All your interactions with Counseling Services are confidential. This includes scheduling and attendance at appointments, what you talk about, your progress, and all records. Only at your specific request and with your signed permission, can we share information you ask us to share with someone you designate (e.g. Student Academic Services staff).

If we believe there is imminent danger you might harm yourself or someone else we will do what is necessary to reduce that danger. This may include disclosing your name and circumstances to appropriate authorities. 

If you provide information indicating that a specific person under 18 years old is being physically or sexually abused, we are legally required to consult with proper authorities for the protection of that minor. In rare cases a court order from a judge may require us to disclose information.

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