Troubleshooting for the Vote Lawrence Video

If you are having trouble watching the video, we sincerely apologize. We have made our best efforts to ensure that the video is playable on a wide range of computer systems, but a number of factors could still cause problems.

Please take a look at some of the common problems below. If you would like further assistance, please read the contact information below and send us an e-mail.

Common Problems

Adobe Flash plugin is not installed.
- The Adobe Flash plugin version 9 or higher is required to view the video. Get Adobe Flash.
Your web browser or operating system is outdated or unsupported.
- Supported browsers include Firefox 2.0 or higher, Internet Explorer 6.0 or higher, and Safari 2.0 and higher.
- Supported operating systems include Mac OS X 10.3 and higher, Windows Vista, Windows XP, and Windows 2000

Contact Us

If you would like troubleshooting assistance, please send an e-mail to webmaster@lawrence.edu and include as much of the following information as possible:

Are you using a Mac (manufactured by Apple Computer) or a PC (anything else)?
What operating system are you running? (Examples include Windows 2000, Windows XP, and Mac OS X)
Do you connect to the internet with a dial-up modem, or do you have a 'broadband' connection (e.g. cable, DSL, or satellite)?
What internet browser are you using? (Examples include Firefox, Internet Explorer, and Safari)
Have you had luck watching videos in the past (such as at YouTube, the popular video site)?

If All Else Fails

If the problem cannot be resolved, you may download the reduced-quality web version of the video.