Did you know the EAP offers resources for estate and will planning? Did you know contacting the EAP is free and confidential to all Lawrence employees and their family members? The EAP has a variety of services available from confidential counseling to resources on health and well-being, finances, adoption, relationships, bullying, addictions, parenting, grief/loss, substance abuse and much more!
+ What resources are available to me through the EAP?
The EAP and Work/Life Resources are designed to help employees balance work responsibilities with personal and family needs by providing assessment, consultation, counseling, education, resources and referrals for issues throughout your life cycle.
Lawrence has contracted with our Employee Assistance Program partner, ASSIST ERC, to provide access to private and confidential counseling for up to 8 sessions per issue per family member per year. The Employee Assistance Program is a good place to start to solve personal concerns that may affect your health, personal life or job performance.
The EAP provides confidential assistance for:
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Stress management techniques
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Family, marital or relationship issues
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Parenting techniques
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Job or career concerns
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Alcohol/drug abuse or other addictions
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Grief or loss
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Depression or other emotional concerns
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Other personal issues you may face
+ Can my family use the EAP?
Yes, EAP services are available to you and your family members at no cost. Lawrence covers the entire cost for assessment, consultation and short-term problem resolution for up to 8 sessions per issue per family member per year. Family is defined as legal dependents, whether or not they live in the employee’s home, and anyone living in the employee’s home as their primary residence.
+ The EAP is just for counseling, right?
No, there are many EAP resources available to you and your family. ASSIST ERC has a Work/Life website that provides you with easy, online access to solutions for the daily challenges we all can face – all from the privacy of your own computer.
Log on to Work/Life Resources 24 hours a day to access a wide spectrum of solutions and resources to enhance your health, performance and life-balance, including:
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Family caregiver resources
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Eldercare and childcare services
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Self-assessment tools and interactive trainings
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Library for emotional well-being
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Legal assistance and budgeting resources
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Workplace effectiveness tools
To learn more about Work/Life Resources, go to www.AssistERC.com and access Work/Life Resources using the following steps:
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Click on “Work/Life Resources” at the top of the page
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Click on the “Worklife Services” link
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Click on the “REGISTER” button toward the right side of the screen
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Create your unique Username and Password, using Company Code: LAWRENCE
+ How confidential is the EAP?
Assurance of confidentiality is one of the most important aspects of your Employee Assistance Program.
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Will my employer know that I use the EAP?
No. No one will know unless you want them to.
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Will I run into someone from Lawrence University during a counseling appointment?
ASSIST ERC tries very hard not to have two employees from the same employer cross paths in their office. Whenever possible, attempts at preventing this from happening include staggering appointments and providing alternate waiting rooms.
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What information does Lawrence University receive?
The only information that is given to your employer is a quarterly report consisting of statistics of how many people use the EAP and the types of issues they are seeking assistance for. No information is shared that would identify anyone using the EAP.
State and Federal confidentiality laws prohibit the EAP from disclosing clinical information or identifying any client without the client's written consent.
The written consent process includes executing a form which specifies in writing exactly what information is to be disclosed, to whom, for what purpose, and the time period that release will be in effect. This assures that the client is informed and agrees with the disclosure of information about them.
There are a few exceptions to the confidentiality law where the EAP is bound to take the action necessary to protect the individual even if it takes informing others:
- If a client presents serious danger to him/herself or someone else.
- If a counselor recognizes that child or elder abuse/neglect is occurring.
- If a qualified court order is issued in conjunction with either a criminal or civil case.
+ How do I contact the EAP?
You can contact the EAP by phone at 1-800-222-8590.
All you need to do is call ERC directly and identify yourself as part of the Employee Assistance Program with Lawrence University. You can talk with an ERC counselor over the phone and/or schedule an appointment. Counselors are available 24-hours a day for urgent situations.
For more information, visit www.AssistERC.com
As of April 2013