NOTE OF CAUTION: To ensure your privacy and the security of Lawrence University do not ever share your passwords, submit them online or email them to someone. Technology Services and the Helpdesk will NEVER ask for your password via email.

Network / email password:

Your network password is used to access the Lawrence network, access your Lawrence email account, to print, and all other Lawrence systems except for Voyager and Banner/Hyperion.

Your initial network password is set by Technology Services. However, the first time you access your account you will be required to change this password. From then on you will receive notification when your password is about to expire.

How do I activate network/email password?

  1. From a browser such as Internet Explorer or Firefox, go to the Self Service Password Management at https://Viking.lawrence.edu/
  2. Click on Change my Password.
  3. Enter your username and network password.
  4. Click Login.
  5. In the Password field enter a new password. *See Password Protocol for specific password requirements.*
  6. Retype your new password in the Confirm field.
  7. Click Change Password when finished. A confirmation window will appear when the password is successfully changed.

Please wait 5 minutes before attempting to use your account and new password.

What if I Forgot my network/email password?

If you forgot your password, it can be reset with a visit the Technology Services Helpdesk in Library room 201 (please bring your Student ID).

If you are not on campus, you will need to send a written request to the Helpdesk: email a scanned request to helpdesk@lawrence.edu. The request must include your Lawrence ID number, your signature and a photocopy of personal identification (drivers license or passport).

If you use an incorrect password three times in a row, then you will be locked out of the network/email for 15 minutes.  If this happens, simply call the Helpdesk at 832-6570 to request that your account be unlocked. Another option is to try again later; accounts are unlocked automatically after a full 15 minutes.

 

How do I get my initial network/email password?

Students: The network/email account information is mailed to new students once they are admitted and the admissions office acknowledged receipt of your deposit - usually in early spring. It is printed on a sheet entitled "Student Computer Account Information.

Faculty and staff: The network/email account information is mailed to your office.

If you misplace your letter, account information can be obtained in person from the Technology Services Helpdesk or, if not on campus, you may scan and email a letter of consent with your signature along with a photocopy of your drivers license or passport to helpdesk@lawrence.edu.

 

How do I change my password online?

  1. From a browser such as Firefox or Safari, go to the Account Manager at https://Viking.lawrence.edu/
  2. Click on Change my Password
  3. Enter your username and current password.
  4. Click Login.
  5. In the New password field enter your new password. *See Password Protocol for specific password requirements.*
  6. Retype your new password in the Confirm new password field.
  7. Click Change Password when finished. A confirmation window will appear when the password is successfully changed. Please wait 5 minutes before attempting to use your account and new password.

Note - If you have multiple devices (laptops, tablets, smartphones, ipads) your password must be changed on each of these.

Note II: Mac users with Lawrence issued computers will need to also update their Apple keychain. See the alternate instructions below.

Alternate instructions:

From Webmail: (mac or window users may use this), https://webmail.lawrence.edu/

  1. From webmail click Options (top right corner).
  2. Select Change Your Password from the drop down list.
  3. Enter your current password in the Current Password field.
  4. Enter your new password in the New Password field.
  5. Enter your new password in the Confirm New Password field.
  6. Click Save.

How do I change my network password from a oncampus Windows computer?

From a Windows station on campus:

Use these instructions if you know your password and simply want to change it.

  1. Press the Ctrl-Alt-Del keys at the same time.

  2. Choose the Change Password button.

  3. Enter your old password, your desired new password and confirm your new password by entering it a second time.

  4. Press OK

I use a Mac, how do I update my keychain for the new password?

From a Mac station on campus:
After you change your password using one of the previous, you still need to update the Apple Keychain with the new password. Follow these instructions if you receive keychain password errors.

  1. If you have not yet restarted your computer, do so.  For laptops, make sure you are wired in to the network.
  2. If prompted, update the keychain using your old password as the "current" keychain password.

If you have already restarted:

  1. Quit any email program that you may have open.
  2. In the upper-right corner of the screen, click on the spyglass (Spotlight).
  3. Type in Keychain.  Keychain Access will appear as a choice directly below.
  4. Click on Keychain Access to open the application.
  5. Click Edit in the top menu (right of the apple)
  6. Select Change Password for Keychain “login”…
  7. If asked to enter your keychain password, enter  your *old* network password.
  8. On the screen that says Enter a new password for the keychain "login":
  9. Current Password: enter your *old* network password
  10. New Password: enter your *new* network password
  11. Verify: enter your new network password again
  12. Click OK and quit Keychain Access
  13. Re-open your email program.
  14. Enter your network password when the box pops up  and check the checkbox to have your password remembered in the keychain.

 

Voyager

Voyager PIN:

Your PIN is a 8 - 15 character Personal Identification Number used to access Lawrence Voyager. This PIN is separate and different than your network/email password. This is used to access the Voyager system to register for classes, view your class schedule, check your Viking Gold balance, etc.

What if I forgot my Voyager PIN?

 

If you forgot your Voyager PIN you have a couple of options:

    Stop by the Helpdesk in Library room 201 with your student id to request that your PIN be reset.
    If you are not on campus, you may send a written request to the Helpdesk: Email a scanned request to helpdesk@lawrence.edu. The request must include your Lawrence ID number, your signature and a photocopy of personal identification (drivers license or passport).

 

How do I activate my Voyager Account?

Your Voyager PIN (personal identification number) is used to access the Voyager system. Your initial Voyager PIN is set by Technology Services. However, the first time you access your account you will be required to change this PIN. The first time you use Lawrence Voyager, you’ll need to choose an 8-15 PIN and create two security questions. Here’s how:

    From an Internet browser such as Internet Explorer or Firefox, go to the Self Service Password Management at http://Viking.lawrence.edu
    Click on Voyager from top right corner.
    Enter your Lawrence ID number as the User ID and then your Voyager PIN.
    Click Login.
    You will receive a message that your PIN has expired. Reset it as follows:
    Opposite Re-enter old PIN field, enter the PIN you used to log in.
    In the New PIN field enter a new PIN of your choice.  It must be 8-15 characters long and contain both letters and numbers. PINs are case-sensitive; capital letters and lower-case letters are considered different characters.
    Retype your new PIN in the Re-enter new PIN field.
    Click Login when finished.
    Now you will be asked to SELECT and PROVIDE ANSWERS to two security questions.. If you forget your PIN, you’ll be able to answer the security questions in order to log in to Voyager. Create your security question as follows:
    Enter your PIN again and click Confirm PIN.
    Select a question from the drop down Question list.
    Type the answer to your question in the Answer field, limiting your entry to 30 characters.
    Click Submit.
    You will be asked for a second security question. Select a different question from the drop down Question list.
    Type the answer to your question in the Answer field, limiting your entry to 30 characters.
    Click Submit. At this point, you should see the Voyager main menu. After you’ve finished browsing, be sure to click the LOGOUT button in the upper right corner of the screen. LOGOUT ends your Voyager session and protects your privacy.
    You can now access Voyager directly at http://bannerweb.lawrence.edu

How do I get my initial Voyager PIN?

How do I get my initial Voyager PIN?

The initial Voyager PIN is sent to faculty or staff via their Lawrence email account.  Applying students will have the initial Voyager PIN either emailed to their personal email account, or sent to their home mail address.

 

Voyager says my PIN is locked, what do I do?

If you are locked out of Voyager, call the Helpdesk at 920-832-6570 to request that your account be unlocked. Another option is to try again the following day; accounts are unlocked automatically each evening.

Additional Password Information

In general, stick to items known over a period of years. Trying to remember a password including a favorite song, for example, could be difficult if the favorite song changes on a weekly basis. The names of children, a spouse, a pet, or a favorite sports team are easily determined by others and could be used to attempt to compromise the account. The following suggestions include the required combination of letters and numbers, using both upper case and lower case letters to further improve the quality of the password.

    Use the initial letters from an easily remembered phrase, interspersed with numbers. For example, IPA85ttfotusoa ("I Pledge Allegiance To The Flag of the United States of America", with a graduation year in the middle).
    Use the name or initials of a person (an actor or past teacher, for example) and a date associated with that person (birthday, anniversary, etc.).
    Combine three or more digits of a telephone number or street address with the initials of the individual associated with that number or address -- only if it is NOT published. On this note, it is also not a good idea to use numbers of a license plate, since anyone could make note of the plate number and try it as a possible password.

Choosing password generating schemes such as those above is no more difficult and takes no more time than choosing a new password. In fact, once the scheme is nailed down, choosing new passwords from time to time is much easier. Note that the network server will not allow any new password that differs only by the addition of a trailing character.

Password creation rules:

  • CANNOT contain three or more consecutive characters from your full account name or username (for example, Joe Smith or smithj can not include joe, oes, esm, smi, mit, ith, or thj in his password)
  • MUST be 8 to 15 characters
  • CANNOT be a password that was used previously
  • Contain characters from three of the following four categories:
    • uppercase English characters (A through Z)
    • lowercase English characters (a through z)
    • numerals (0 through 9)
    • non-alphabetic characters (for example, !, $, #, %)
    • CANNOT contain spaces
    • CANNOT be changed again for a 24-hour period 

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