NOTE OF CAUTION: To ensure your pirvacy and the security of Lawrence University do not ever share your passwords, submit them online or e-mail them to someone. Technology Services and the Helpdesk will NEVER ask for your password via e-mail.
Network / email password:
Your network password is used to access the Lawrence network, access your Lawrence e-mail account, to print, and all other Lawrence systems except for Voyager and Banner/Hyperion.
Your initial network password is set by Technology Services. However, the first time you access your account you will be required to change this password. From then on you will receive notification when your password is about to expire.
Voyager PIN:
Your PIN is a 8 - 15 character Personal Identification Number used to access Lawrence Voyager. This PIN is separate and different than your network/e-mail password. This is used to access the Voyager system to register for classes, view your class schedule, check your viking Gold balance, etc.
Additional information:
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How do I get my initial network/e-mail password?
Students: The network/e-mail account information is mailed to new students once they are admitted and the admissions office acknowledged receipt of your deposit -- usually in early spring. It is printed on a sheet entitled "Student Computer Account Information."
Faculty and staff: The network/e-mail account information is mailed to your office.
If you misplace your letter, account information can be obtained in person from the Technology Services Helpdesk or, if not on campus, you may scan and e-mail a letter of consent with your signature along with a photocopy of your drivers license or passport to helpdesk@lawrence.edu.
How do I activate my network/e-mail account?
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From a browser such as Internet Explorer or Firefox, go to the Self Service Password Management at https://viking.lawrence.edu/
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Click on Change my Password.
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Enter your username and network password.
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Click Login.
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In the Password field enter a new password. *See Password Protocol for specific password requirements.*
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Retype your new password in the Confirm field.
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Click Change Password when finished. A confirmation window will appear when the password is successfully changed.
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Please wait 5 minutes before attempting to use your account and new password.
What if I forgot my network/e-mail password?
If you forgot your password, it can be reset with a visit the Technology Services Helpdesk in Library room 201 (please bring your Student ID).
If you are not on campus, you will need to send a written request to the Helpdesk: e-mail a scanned request to helpdesk@lawrence.edu. The request must include your Lawrence ID number, your signature and a photocopy of personal identification (driver's licence or passport).
If you use an incorrect password three times in a row, then you will be locked out of the network/e-mail for 15 minutes. If this happens, simply call the Helpdesk at 832-6570 to request that your account be unlocked. Another option is to try again later; accounts are unlocked automatically after a full 15 minutes.
How do I change my network password?
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From a browser such as Internet Explorer or Firefox, go to the Account Manager at https://viking.lawrence.edu/
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Click on Change my Password
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Enter your username and current password.
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Click Login.
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In the New password field enter your new password. *See Password Protocol for specific password requirements.*
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Retype your new password in the Confirm new password field.
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Click Change Password when finished. A confirmation window will appear when the password is successfully changed. Please wait 5 minutes before attempting to use your account and new password.
What are the rules to creating a new password?
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CANNOT contain three or more consecutive characters from your full account name or username (for example, Joe Smith or smithj can not include joe, oes, esm, smi, mit, ith, or thj in his password)
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MUST be 8 to 15 characters
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CANNOT be a password that was used previously
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Contain characters from three of the following four categories:
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uppercase English characters (A through Z)
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lowercase English characters (a through z)
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numerals (0 through 9)
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non-alphabetic characters (for example, !, $, #, %)
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CANNOT contain spaces
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CANNOT be changed again for a 24-hour period
How do I get my initial Voyager PIN?
The initial Voyager PIN is sent to faculty or staff via their Lawrence e-mail account. Applying students will have the initial Voyager PIN either emailed to their personal email account, or sent to their home mail address.
How do I activate my Voyager account?
Your Voyager PIN (personal identification number) is used to access the Voyager system. Your initial Voyager PIN is set by Technology Services. However, the first time you access your account you will be required to change this PIN. The first time you use Lawrence Voyager, you’ll need to choose an 8-15 PIN and create two security questions. Here’s how:
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From an Internet browser such as Internet Explorer or Firefox, go to the Self Service Password Management at http://viking.lawrence.edu
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Click on Voyager from top right corner.
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Enter your Lawrence ID number as the User ID and then your Voyager PIN.
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Click Login.
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You will receive a message that your PIN has expired. Reset it as follows:
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Opposite Re-enter old PIN field, enter the PIN you used to log in.
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In the New PIN field enter a new PIN of your choice. It must be 8-15 characters long and contain both letters and numbers. PINs are case-sensitive; capital letters and lower-case letters are considered different characters.
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Retype your new PIN in the Re-enter new PIN field.
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Click Login when finished.
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Now you will be asked to SELECT and PROVIDE ANSWERS to two security questions.. If you forget your PIN, you’ll be able to answer the security questions in order to log in to Voyager. Create your security question as follows:
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Enter your PIN again and click Confirm PIN.
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Select a question from the drop down Question list.
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Type the answer to your question in the Answer field, limiting your entry to 30 characters.
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Click Submit.
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You will be asked for a second security question. Select a different question from the drop down Question list.
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Type the answer to your question in the Answer field, limiting your entry to 30 characters.
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Click Submit. At this point, you should see the Voyager main menu. After you’ve finished browsing, be sure to click the LOGOUT button in the upper right corner of the screen. LOGOUT ends your Voyager session and protects your privacy.
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You can now access Voyager directly at http://bannerweb.lawrence.edu
Voyager says my PIN is locked. What do I do?
If you are locked out of Voyager, call the Helpdesk at 920-832-6570 to request that your account be unlocked. Another option is to try again the following day; accounts are unlocked automatically each evening.
What if I forgot my Voyager PIN?
If you forgot your Voyager PIN you have a couple of options:
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Stop by the Helpdesk in Library room 201 with your student id to request that your PIN be reset.
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If you are not on campus, you may send a written request to the Helpdesk: e-mail a scanned request to helpdesk@lawrence.edu. The request must include your Lawrence ID number, your signature and a photocopy of personal identification (driver's license or passwort).
Additional password creation suggestions
In general, stick to items known over a period of years. Trying to remember a password including a favorite song, for example, could be difficult if the favorite song changes on a weekly basis. The names of children, a spouse, a pet, or a favorite sports team are easily determined by others and could be used to attempt to compromise the account. The following suggestions include the required combination of letters and numbers, using both upper case and lower case letters to further improve the quality of the password.
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Use the initial letters from an easily remembered phrase, interspersed with numbers. For example, IPA85ttfotusoa ("I Pledge Allegiance To The Flag of the United States of America", with a graduation year in the middle).
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Use the name or initials of a person (an actor or past teacher, for example) and a date associated with that person (birthday, anniversary, etc.).
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Combine three or more digits of a telephone number or street address with the initials of the individual associated with that number or address -- only if it is NOT published. On this note, it is also not a good idea to use numbers of a license plate, since anyone could make note of the plate number and try it as a possible password.
Choosing password generating schemes such as those above is no more difficult and takes no more time than choosing a new password. In fact, once the scheme is nailed down, choosing new passwords from time to time is much easier. Note that the network server will not allow any new password that differs only by the addition of a trailing character.
