NOTE OF CAUTION: To ensure your privacy and the security of Lawrence University do not ever share your passwords, submit them online or email them to someone. Technology Services and the Helpdesk will NEVER ask for your password via email.

Lawrence password:

Your Lawrence password is used to access Voyager, the network, your email account, to print, and all other Lawrence systems except for Banner/Hyperion.

Your initial Lawrence password is set by Technology Services. However, the first time you access your account you will be required to change this password. From then on you will receive notification when your password is about to expire.

How do I get my initial Lawrence password?

Students: The Lawrence account information is mailed to new students once they are admitted and the admissions office acknowledged receipt of your deposit - usually in early spring. It is included on the deposit confirmation letter.

Faculty and staff: Typically Technology Services staff meets with all new employees to assist them with getting started.

If you haven't met with Technology Services staff, please have your supervisor or the provost contact the  Technology Services Helpdesk.

 

How do I activate my Lawrence account?

  1. From a browser such as Firefox, Safari or Chrome, go to the Self Service Password Management at https://Viking.lawrence.edu/
  2. Click on Change my Password.
  3. At the Captcha prompt enter the letters displayed and click Verify Captcha
  4. Enter your username and password. (admitted/new students - this information was on your deposit confirmation letter)
  5. Click Logon.
  6. Select three security questions and supply the answers and then click Submit
  7. In the Password field enter a new password. *See Password Protocol for specific password requirements.*
  8. Retype your new password in the Confirm field.
  9. Click Submit when finished. A confirmation window will appear when the password is successfully changed.

Please wait 5 minutes before attempting to use your account and new password.

 

What if I forgot my Lawrence password?

If you forgot your password, it can be reset one of two ways.

1. Via viking.lawrence.edu
  1. Go to viking.lawrence.edu
  2. Click Reset my Password
  3. Verify the Captcha
  4. Enter your username and click Logon
  5. Correctly answer your security questions.

2. Via a visit to Technology Services Helpdesk in the Library, room 201

  • (please bring your Student ID).
  • If you are not on campus, you will need to send a written request to the Helpdesk: email a scanned request to helpdesk@lawrence.edu. The request must include your Lawrence ID number, your signature and a photocopy of personal identification (drivers license or passport).

Note: If you use an incorrect password three times in a row, then you will be locked out of the account for 15 minutes.  If this happens, simply call the Helpdesk at 832-6570 to request that your account be unlocked. Another option is to try again later; accounts are unlocked automatically after a full 15 minutes.

 

My password is expiring, how do I change online?

If you know your password but want to change it or if it is about to expire you can change the password one of two ways.

1. Via viking.lawrence.edu

  1. Go to viking.lawrence.edu
  2. Click Change my Password
  3. Verify the Captcha
  4. Enter your username and password. Click Logon.

2. Via a visit to Technology Services Helpdesk in the Library, room 201

  • (please bring your Student ID).
  • If you are not on campus, you will need to send a written request to the Helpdesk: email a scanned request to helpdesk@lawrence.edu. The request must include your Lawrence ID number, your signature and a photocopy of personal identification (drivers license or passport).

Note - If you have multiple devices (laptops, tablets, smartphones, iPads) your password must be changed on each of these.

Note II: Mac users with Lawrence issued computers will need to also update their Apple keychain. See the alternate instructions below.

 

How do I change my Lawrence password from a on campus Windows computer?

From a Windows station on campus:

Use these instructions if you know your password and simply want to change it.

  1. Press the Ctrl-Alt-Del keys at the same time.

  2. Choose the Change Password button.

  3. Enter your old password, your desired new password and confirm your new password by entering it a second time.

  4. Press OK

 

I use a Mac, how do I update my Keychain for the new password?

From a Mac station on campus:
After you change your password using one of the previous, you still need to update the Apple Keychain with the new password. Follow these instructions if you receive Keychain password errors.

  1. If you have not yet restarted your computer, do so.  For laptops, make sure you are wired in to the network.
  2. If prompted, update the Keychain using your old password as the "current" Keychain password.

If you have already restarted:

  1. Quit any email program that you may have open.
  2. In the upper-right corner of the screen, click on the spyglass (Spotlight).
  3. Type in Keychain.  Keychain Access will appear as a choice directly below.
  4. Click on Keychain Access to open the application.
  5. Click Edit in the top menu (right of the apple)
  6. Select Change Password for Keychain “login”…
  7. If asked to enter your Keychain password, enter  your *old* network password.
  8. On the screen that says Enter a new password for the Keychain "login":
  9. Current Password: enter your *old* network password
  10. New Password: enter your *new* network password
  11. Verify: enter your new network password again
  12. Click OK and quit Keychain Access
  13. Re-open your email program.
  14. Enter your network password when the box pops up  and check the checkbox to have your password remembered in the Keychain.

 

Alumni - Voyager

Voyager for Alumni

Voyager provides secure, password-protected Web access to the Lawrence University and Milwaukee-Downer College alumni database. For more information about Voyager for Alumni see: http://www.lawrence.edu/alumni/connect/voyager

 

Voyager says my PIN is locked, what do I do?

If you are locked out of Voyager, call the Helpdesk at 920-832-6570 to request that your account be unlocked. The "Alumni, Academy of Music and all others" Voyager will automatically unlock overnight.

If you are an incoming student, current student, faculty or staff member make sure that when you log in at  http://bannerweb.lawrence.edu/ and make sure the login screen looks like this:

 

 

And not the "Alumni, Academy of Music and all others" Voyager screen.

 

 

Additional Password Information

In general, stick to items known over a period of years. Trying to remember a password including a favorite song, for example, could be difficult if the favorite song changes on a weekly basis. The names of children, a spouse, a pet, or a favorite sports team are easily determined by others and could be used to attempt to compromise the account. The following suggestions include the required combination of letters and numbers, using both upper case and lower case letters to further improve the quality of the password.

Use the initial letters from an easily remembered phrase, interspersed with numbers. For example, IPA85ttfotusoa ("I Pledge Allegiance To The Flag of the United States of America", with a graduation year in the middle).
Use the name or initials of a person (an actor or past teacher, for example) and a date associated with that person (birthday, anniversary, etc.).

Combine three or more digits of a telephone number or street address with the initials of the individual associated with that number or address -- only if it is NOT published. On this note, it is also not a good idea to use numbers of a license plate, since anyone could make note of the plate number and try it as a possible password.

Choosing password generating schemes such as those above is no more difficult and takes no more time than choosing a new password. In fact, once the scheme is nailed down, choosing new passwords from time to time is much easier. Note that the network server will not allow any new password that differs only by the addition of a trailing character.

Password creation rules:

  • CANNOT contain three or more consecutive characters from your full account name or username (for example, Joe Smith or smithj can not include joe, oes, esm, smi, mit, ith, or thj in his password)
  • MUST be 8 to 15 characters
  • CANNOT be a password that was used previously
  • Contain characters from three of the following four categories:
    • uppercase English characters (A through Z)
    • lowercase English characters (a through z)
    • numerals (0 through 9)
    • non-alphabetic characters (for example, !, $, #, %)
    • CANNOT contain spaces
    • CANNOT be changed again for a 24-hour period 

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