Client Satisfaction Survey

Every year in May we send out a web-based client satisfaction survey requesting feedback from the students who used our services during the year and indicated at intake their willingness to be contacted via e-mail. This past year 81 students, out of 238 who gave permission to be contacted, responded to the anonymous survey. Listed below are some of the satisfaction ratings and comments received in June, 2011.

Ratings:

  • 96% of clients “agree” or “strongly agree” that information about them will be kept confidential.
  • 96% of clients “agree” or “strongly agree” that they felt respected by their counselor.
  • 87% of clients “agree” or “strongly agree” that they would return for counseling if they felt the need
  • 93% of clients “agree” or “strongly agree” that their counselor understood the concerns brought to counseling.
  • 86% of clients “agree” or “strongly agree” that they would refer friends to counseling services.
  • 94% of clients “agree” or “strongly agree” that counseling services responded to their needs in a timely manner.
  • 99% of clients “agree” or “strongly agree” that electronic forms were clear and easy to understand and answer.

Some Comments:

  • It helped to know that there was somebody on campus who was always willing to help me out.
  • My counselor helped me realize that my needs are just as important as the needs of others in my life. I spent a lot of time struggling with how I can help other people in my complicated situation and my counselor helped me understand that the only thing I can control is myself and that will affect others.
  • It helped me in a sense that I knew when I was suffocated, it was a comfort zone for me to cry and hopefully feel better in the end.
  • I am very satisfied with my experiences with counseling services. Everyone is very kind and I feel comfortable sharing information because I know it will be kept confidential.
  • I am so appreciative of my counselor’s work and am so glad I had the confidence to approach the counseling service to manage my problems.
  • I feel that the Counselor Center is very supportive and is doing a good job on campus. I really appreciate the availability and friendly but professional attitude there.