Every year in May we send out a web-based client satisfaction survey requesting feedback from the students who used our services during the year and indicated at intake their willingness to be contacted via e-mail. This past year 94 students, out of 216 who gave permission to be contacted, responded to the anonymous survey. Listed below are some of the satisfaction ratings and comments received in June, 2008.

• 100% of clients "agree" or "strongly agree" that information about them will be kept confidential.
• 97% of clients "agree" or "strongly agree" that they felt respected by their counselor.
• 94% of clients "agree" or "strongly agree" that they would return for counseling if they felt the need
• 95% of clients "agree" or "strongly agree" that their counselor understood the concerns brought to counseling.
• 94% of clients "agree" or "strongly agree" that they would refer friends to counseling services.
• 84% of clients "agree" or "strongly agree" that counseling services responded to their needs in a timely manner.

Some Comments:

• My counseling experience helped me to think through problems I had and gave me the confidence to deal with them.
• Sometimes it's just nice to go in to talk to someone who might have a different perspective than other students.
• Counseling helped me to get my life back and to actually have fun with life. Thank you so much. I am forever grateful.
• I am very thankful for my counselor and Lawrence's commitment to providing free counseling. I often recommend to my friends who are having problems (large and small) to set up an appointment even if it is just a one time thing. Self knowledge is one of the greatest things one can learn in college.
• I am very grateful to the counseling services provided by this university. I know that I would not be here today if I didn't get the help that I needed.
• I have gone through a lot of important big life changes and counseling helped me put life into perspective and be able to handle these changes well.
• My counseling experience helped me come to terms with previus traumatizing experiences by understanding all the factors at hand rather than just remembered the fear.