Information Technology Services has several exciting positions available to students. We are required to consider students who have work-study as part of their financial aid packages first, but we encourage all qualified students to apply. If you would like to apply, please download and complete the applicable employment application:
Completed applications should be returned to the Helpdesk on the second floor of the library. For detailed descriptions of the student positions we currently staff, see below.
HelpDesk Analysts work with the HelpDesk Coordinator to ensure that all questions or problems that come to the HelpDesk via telephone, e-mail, voice mail, and walk-ins are addressed in a timely, accurate, efficient, and friendly manner. These students spend much of their time on the telephone trouble-shooting software problems and questions. There is some filing, copying, collating, and data entry. The hours for this position are structured.
Qualifications:
- Strong communication skills
- Strong logic and trouble-shooting skills
- Strong customer service skills
- Punctuality and reliability
- Basic knowledge of computer hardware and software
- Working knowledge of Microsoft Word, Excel, Thunderbird and/or Mail (for Mac) e-mail and other Lawrence specific software
- Ability to work independently
- Patience and understanding
- Outgoing personality
Lab Runners ensure that the public computer labs are kept in good working order (paper and toner is stocked, paper gets recycled, the lab is kept clean, and machines are connected to the network). The Lab Runner reports any printer or computer problems to the HelpDesk to be helplined. The hours for this position are structured.
Qualifications:
- Monday - Friday morning lab run and weekend lab runs
- Strong communication skills
- Strong customer service skills
- Punctuality and reliability
- An interest in computer hardware and software
- Ability to work independently
- Patience and understanding
- Outgoing personality
Microcomputer Assistants work with the Microcomputer Specialists to address any problems with computers that arise on campus. As a Microcomputer Assistant, you will spend much of your time fixing problems on lab, staff and faculty computers and printers. The hours for these positions are 8:00 a.m. to 5:00 p.m., but are flexible and can be arranged with the supervisor.
Qualifications:
- Strong communication skills
- Strong logic and trouble-shooting skills
- Strong customer service skills
- Punctuality and reliability
- Basic knowledge of computer hardware and software
- Working knowledge of Microsoft Office, Internet Explorer, Thunderbird
or similar e-mail software, and other Lawrence-specific software - Familiarity with HP laser printers and Macintosh OS and software is a plus
- Ability to work independently
- Patience and understanding
- Outgoing personality
Summer Microcomputer Assistant
Summer Microcomputer Assistants work with the Microcomputer Specialists to inventory new computer equipment in addition to addressing any problems with new or existing computers on campus. As a Summer Microcomputer Assistant, you will spend much of your time unboxing, tagging and setting up staff and faculty computers and printers. The hours for these positions are 8:00 a.m. to 5:00 p.m., but are flexible and can be arranged with the supervisor.
Qualifications:
- Strong communication skills
- Strong logic and trouble-shooting skills
- Strong customer service skills
- Punctuality and reliability
- Basic knowledge of computer hardware and software
- Working knowledge of Microsoft Office, Internet Explorer, Thunderbird
or similar e-mail software, and other Lawrence-specific software - Familiarity with HP laser printers and Macintosh OS and software is a plus
- Ability to work independently
- Patience and understanding
- Outgoing personality
Student Web Developers update and maintain various sections of the Lawrence University website. They work closely with the Web Application Developer and with a number of clients on campus in order to provide web services and support. Student Web Developers also create new web pages and new designs for use within the Lawrence University website.
Qualifications:
- Working knowledge of HTML and CSS. Familiarity with JavaScript is a plus.
- Experience with image manipulation programs such as Photoshop, The GIMP, etc
- Strong communication skills
- Reliability and dependability
- Ability to work independently
- Patience and understanding
