E-Mail and Calendaring at Lawrence University

Most faculty and staff at Lawrence use Microsoft Outlook (Windows) or Microsoft Entourage (Mac) for accessing University e-mail. Students access their Lawrence e-mail via an online tool we call Webmail. Faculty and staff can also use Webmail when they are away from their offices. See FAQ on all three programs below:

Windows Outlook | Mac Entourage | Webmail | Mobile Clients

For additional help and training resources, see:

Microsoft online training links

Windows Outlook

How do I create a Signature File?

On the Tools menu, click Options.
Click the Mail Format tab.
Click the Signature button. The Signatures and Stationary window will open.
Click New, and type a name for this Signature (such as “primary signature”).
Under the heading, Edit Signature, type and format your preferred signature text.
Click ok.

How do I create a Vacation Message?

On the Tools menu, click Out of Office Assistant.
Click Send Out of Office auto-replies.
Select the Only send during this time range check box to schedule when your out of office reply is active. (If you do not specify a start and end time, auto-replies will be sent until you click Do not send Out of Office auto-replies.)
On the Inside My Organization tab, type the response that you want to send while you are out of the office. To send auto-replies to people outside of Lawrence, continue with steps 5 and 6.
On the Outside My Organization tab, select the Auto-reply to people outside my organization check box, and then type the response that you want to send while you are out of the office.
On the Outside My Organization tab, click My Contacts only or Anyone outside my organization to specify the people to whom auto-replies are to be sent.

How do I change my password?

See Network Accounts.

How do I get help in Outlook?

In the upper right corner of the Outlook window, you will see a search bar or text box that says "Type a question for help." Type a key word in that box and press enter on your keyboard. Outlook will search an extensive online directory for information on your key word. If you can't find what you're looking for, feel free to contact the Technology Services Helpdesk.

How do I check my email quota?

Go to Webmail and log in.
From the top left corner, point and rest the mouse on your name.
The amount of quota you have used will be displayed.

How do I search for large messages?

From Outlook click the down arrow next the the New icon in the top left corner.
Click on Search Folder from the drop-down list.
Go to the Organizing Mail section and select Large Mail.
At the bottom of the window, in the "Show mail at least this large" field, click Choose and enter a file size to search for such as 4000 KB.
Click OK. Your email will be sorted by file size, the largest will be at the top.
Select e-mail that you no longer need and delete.

Mac Entourage

Signature File | Vacation Message | Change Password | Get Help | Check Quota

How do I create a Signature File?

On the Tools menu, click Signatures...
Click the green circle with plus sign to create a new Signature.
Type a name for this Signature (such as “primary signature”).
Type and format your preferred signature text.
Click the red circle in the upper left corner of the signature window to close.
Click Save.
Repeat to create a secondary signature or close the signature window.

How do I c reate a Vacation Message?

On the Tools menu, click Out of Office...
Click Send Out of Office messages.
Select the I am out of the office between check box to schedule when your out of office message is active. (If you do not specify a start and end time, messages will be sent until you click Do not send Out of Office messages.)
Type the message that you want to send while you are out of the office. To send messages to people outside of Lawrence, continue with steps 5 and 6.
Select the Send replies to people outside my company to: check box.
Click Address Book Contacts only or Anyone outside my company to specify the people to whom auto-replies are to be sent.
Type the response that you want to send while you are out of the office.
Click ok.

How do I change my password?

See Network Accounts.

How do I get help in Entourage?

Click on Help in the horizontal menu at the top of your screen.
Type a key word in the "Search" box that appears and press enter on your keyboard. Entourage will search an extensive online directory for information on your key word. If you can't find what you're looking for, feel free to contact the Technology Services Helpdesk.

How do I check my email quota?

Go to Webmail and log in.
From the top left corner, point and rest the mouse on your name.
The amount of quota you have used will be displayed.

Webmail

How do I access Webmail?
Access Webmail on or off campus at http://webmail.lawrence.edu/. Simply log in with your LU Network username and password.

How do I use the Navigation Pane?

The Navigation Pane, or vertical menu located to the left of the main window, gives you one-click access to all the folders in your mailbox:

Mail: Gives you access to all the folders in your mailbox (Favorites, Deleted Items, Calendar, Contacts, Drafts, Inbox, Junk E-Mail, Notes, Outbox, Sent Items, and Tasks). It also lets you manage the contents of your mailbox by creating, renaming, moving, or deleting folders.
Calendar: Lets you navigate your calendar and create additional calendar folders.
Contacts: Lets you view and work with your contacts. The options in Contacts also let you create additional contact folders and select which contacts to display.
Tasks: Lets you view and work with your tasks. The options in Tasks also let you create additional task folders and select which tasks to display.

How do I use Conversation View?

By default, Webmail uses Conversation view in all e-mail folders whenever the Reading Pane is turned on. Conversation view shows all messages in a conversation, no matter what folder they're stored in, in a single view. For example, if you've replied to a message in your Inbox, you'll see both the original message and your reply in Conversation view. In the List view, use the arrow next to a conversation to expand or collapse the conversation.

You can click any message in Conversation view to see it in the Reading Pane. In the Reading Pane, you can use the arrow next to a message to expand or collapse that message. The Reading Pane will show:

The subject at the top of the Reading Pane.
The sender of each message.
When each message was received.

When you expand a message in the Reading Pane, you'll also see:

Which message it's a response to (if any).
The folder the message is in directly under the sender's name, if the message isn't saved in the current folder.
The senders' and recipients' availability for IM, indicated by a colored dot next to their names. Click the dot to see a list of actions you can take.
The Actions menu. Click Actions to see a list of things you can do with the message.
The relationship of the message to other messages in the conversation, indicated by a vertical line and dots.

How do I turn Conversation view on or off?

In the List view, click Arrange by, and then select the check box next to Conversation to turn Conversation view on (selected) or off (cleared).

How do I create a new message?

In any mail folder, click New, or press CTRL+N on the keyboard.
Enter the recipients you want on the To and Cc lines.
Type a subject.
Type your message in the message body.
When you're finished typing the message, click Send or press ALT+S to send it.

You can also create a new message while you're viewing the address book. On the toolbar, click Address Book, and then use the search text box to find the person or group you want to send a message to. Right-click the recipient's name in the list, and then click New Message.

How do I check the spelling in a message?

After you compose your message, click in the body of the message.
On the toolbar, click Check Spelling or press F7. The spelling checker will underline each word it doesn't recognize in red.
Right-click an underlined word for a list of suggested corrections. Click a suggestion to substitute it for the misspelled word.
To automatically check the spelling of messages when you send them, click Options > Settings > Spelling and select Always check spelling before sending.

How do I open the address book?

Open the address book by clicking the address book icon at the top of the Webmail window or by clicking To or Cc in a new message. Use the Navigation Pane to select which set of addresses you want to view.

How do I change my settings?

Select Settings from the vertical menu at the left side of the page. The Settings page will open. A horizontal list of tabs will appear at the top of the page, including: Mail, Calendar, General, Regional, and Password.

Mail Tab: Use the Mail tab to set options such as a signature, notifications for new messages, and Reading Pane options.
Spelling Tab: Use the Spelling tab to set options for checking spelling. (Note: This tab is only available in Internet Explorer. If you are using another web browser, such as Firefox, Webmail will use the browser’s tools to check spelling.
Calendar Tab: Use the Calendar tab to set your work week, working hours, reminders, and other calendar-related options.
General Tab: The General tab lets you manage the appearance of Webmail and which address list is used first when resolving names in messages you send. It will also allow you to change your Accessibility options. Accessibility provides support for blind or low vision users. Note: you may have to sign out, close your web browser, then sign back in to view Accessibility changes.
Regional Tab: Use the Regional tab to select a default language, date and time format, and time zone.
Password Tab: You can use the Password tab to change your password. Note: For information about password requirements for your account, contact the Helpdesk.

How do I create Inbox Rules?

Rules can be used to automatically sort incoming e-mail into folders based on, for example, who the sender is, who the message was sent to, or the importance of a message. You can use the Inbox Rules tab to create new rules, or to edit or delete existing rules. To create a new blank rule using the Inbox Rules tab, click New. You can also create rules directly from messages: Right-click the message in the message list pane and click Create Rule. Or, open the message and then click Create Rule on the toolbar. To manage rules, click Options > Organize E-Mail > InboxRules.

How do I change my password in Webmail?

Log in to Webmail
Click Options (top right corner)
Select Change Your Password from the drop down list
Enter your current password in the Current Password field
Enter your new password in the New Password field
Enter your new password in the Confirm New Password field
Click Save

How do I get help in Webmail?

To get help in the window you're working in, click the help (question mark) icon on the right corner of the toolbar. Select a subject from the list provided, or type a key word in the search bar. The online Help menu contains a great deal of information, including some video demonstrations. If you can't find what you're looking for in the Help Menu, feel free to contact the Technology Services Helpdesk.

How do I redirect my Lawrence e-mail to another e-mail account (such as G-Mail)?

See Mail Redirect.

How do I check my email quota?

Go to Webmail and log in.
From the top left corner, point and rest the mouse on your name.
The amount of quota you have used will be displayed.

How do I setup on Lawrence E-mail on a mobile device?

Each mobile device is a bit different in it's setup of e-mail accounts thus below are the server setting you will need to setup your Lawrence e-mail on your device.

incoming server to: lumail.lawrence.edu
outgoing (SMTP) server: lumail.lawrence.edu

(Note, depending on your device it may be necessary to enter the full path of the server and not just the server name. The full path is: https://lumail.lawrence.edu