What is my personal network password?
New student account information and passwords were mailed with your summer housing
letter in early July. If you misplaced your letter, this information can be obtained in person from the ITS
Helpdesk in Library. If you are locked out of the network or your e-mail, call the Helpdesk at x6570 to request that your account be unlocked. Another option is to try again after 15 minutes; accounts are unlocked automatically after a full 15 minutes.
Is my network password the same as my e-mail password?
Yes. Please note: your network/e-mail password is NOT the same as your Voyager pin.
How do I change my network password?
Click here for instructions.
What is my Voyager pin?
If you forgot your Voyager pin, stop by the Helpdesk in Library 201 with
your student id to request that your pin be reset. If you are not on campus, you may send a written request to the Helpdesk: fax it to
920-832-7693 or e-mail a scanned request to helpdesk@lawrence.edu. The request must include your Lawrence ID number and your signature. If you are locked out of Voyager, call the Helpdesk at x6570 to request that your account be unlocked. Another option is to try again the following day; accounts are unlocked automatically each evening.
How much disk space do I have?
Every account, whether student, faculty or staff, is allotted a finite amount of file storage space on the servers. The initial quota is generally sufficient to meet the demands of most users. Due to the nature of projects, work requirements, or research, some users may exhaust their disk quota allocation. In these instances, the user may request an increase in quota by contacting the Helpdesk. Requests will be considered and additional quota granted as appropriate. Before requesting additional quota, please delete old, unneeded, and obsolete files from your directories. If you still do not have enough disk space to meet your needs, then make the request.
How do I access my personal network account from my room?
Click here and select the appropriate configuration instructions for your operating system.
Can I save and run downloaded programs in my personal network account?
Users are able
to download programs to their network account but will not be able to execute downloaded programs from
university-owned computers. Users may only run downloaded programs on personally-owned computers.
I can't find my network drives after I login; what's wrong?
There could be several reasons for this: If you are working on a lab machine,
are you logged in? Often another user (usually
a student) was on the machine previous to you and forgot to log out. Go to
the Start-Logoff. Click Close all
programs and login with your user information. This should allow you to
login and access your personal space.
I can't login to one of the Windows machines in my lab, but I can login to all the others; why?
First check to see that the domain name is "VIKING." If it is, then there may be a problem with the temporary directory on that particular computer. On Windows computers there is a temporary directory which holds a profile of past files used and users that have logged in. When that directory is full, it will not allow anyone else to login to that computer. Please report this problem to the Helpdesk.
How can I share a file or folder over the network?
It is possible to share files and folders over the network within a department. ITS can create a shared area for members of your department to share files among one another. If this is something your department would benefit from, please contact the Helpdesk during normal business hours.
I deleted a folder that I should not have; how can I get it back?
Contact the Helpdesk during normal business hours. See
the Helpdesk schedule here. A technician may be able to restore the folder from a backup tape.We
will need the date when the file was last available, the name of the file,
and the location or path.