Changing Your Network Password | Resetting a Forgotten Network Password | Access from Home with VPN

Change your Network Password

Your network password is used to access the Lawrence network as well as your Lawrence e-mail account. Your initial network password is set by Technology Services. However, the first time you access your account you will be required to change this password. Your new password is then valid for 365 days.

You may change or reset a forgotten password at anytime, provided you know your LU username and ID number, through the online Account Center. The Account Center also allows you to connect to LU's e-mail client and access Voyager.

Changing your Network Password:

    1. From a browser such as Internet Explorer or Firefox, go to the Account Center at https://viking.lawrence.edu/
    2. Click on Manage your network account.
    3. Enter your username and Lawrence ID number.
    4. Click Continue.
    5. Click the Change Password button. If this is the first time you have used your password it will be pre-expired.
    6. In the Old password field enter your current password.
    7. In the New password field enter your new password. *See Password Protocol for specific password requirements.*
    8. Retype your new password in the Confirm new password field.
    9. Click OK when finished. A confirmation window will appear when the password is successfully changed. Please wait 5 minutes before attempting to use your account and new password.

Alternate instructions:

From Webmail: (mac or window users may use this)

  1. From webmail click Options (top right corner).
  2. Select Change Your Password from the drop down list.
  3. Enter your current password in the Current Password field.
  4. Enter your new password in the New Password field.
  5. Enter your new password in the Confirm New Password field.
  6. Click Save.

From a Windows station on campus:
Use these instructions if you know your password and simply want to change it.

  1. Press the Ctrl-Alt-Del keys at the same time.
  2. Choose the Change Password button.
  3. Enter your old password, your desired new password and confirm your new password by entering it a second time.
  4. Press OK

Change Your Voyager PIN

Your Voyager PIN (personal identification number) is used to access the Voyager system. Your initial Voyager PIN is set by Technology Services. However, the first time you access your account you will be required to change this PIN. The first time you use Lawrence Voyager, you’ll need to choose an 8-15 PIN and create two security questions. Here’s how:

    1. From an Internet browser such as Internet Explorer or Firefox, go to the Lawrence University Account Center at http://viking.lawrence.edu
    2. Click on Lawrence Voyager.
    3. Enter your Lawrence ID number as the User ID and then your Voyager PIN.
    4. Click Login.
    5. You will receive a message that your PIN has expired. Reset it as follows:
    6. Opposite Re-enter old PIN, enter the PIN you used to log in.
    7. In the New PIN field enter a new PIN of your choice.  It must be 8-15 characters long and contain both letters and numbers. PINs are case-sensitive; capital letters and lower-case letters are considered different characters.
    8. Retype your new PIN in the Re-enter new PIN field.
    9. Click Login when finished.
    10. Now you will be asked to SELECT and PROVIDE ANSWERS to two security questions.. If you forget your PIN, you’ll be able to answer the security questions in order to log in to Voyager. Create your security question as follows:
    11. Confirm PIN by entering your PIN again.
    12. Select a question from the drop down Question list.  
    13. Type the answer to your question in the Answer field, limiting your entry to 30 characters.
    14. Click Submit. 
    15. You will be asked for a second security question. Select a different question from the drop down Question list.
    16. Type the answer to your question in the Answer field, limiting your entry to 30 characters.
    17. Click Submit. At this point, you should see the Voyager main menu. After you’ve finished browsing, be sure to click the LOGOUT button in the upper right corner of the screen. LOGOUT ends your Voyager session and protects your privacy.

Access from Home with VPN (faculty and staff)

Along with the many benefits of the Internet, there exist well publicized dangers. In a compromise to protect the data and computational assets of the institution, but still provide open access from Lawrence to the Internet, a firewall was installed. This makes it more difficult to access some on-campus resources remotely. A technology called Virtual Private Networking, or VPN, makes it possible to extend the resources of the campus network to remote users. There are some important resources you can access remotely without any special software. Notably, these include:

So why would you need VPN software, and what resources can you access with it that you otherwise could not? VPN software, also sometimes known as tunneling software, allows a remote user to act as part of the campus network while using the Internet as a transport service for data traffic between the remote location and Lawrence. All traffic between the two endpoints is encrypted to protect anything of value that might pass over the public Internet link. With this software installed and running, you can access:

If you need access to these resources on a regular basis from home, contact the Helpdesk to request VPN.

Important Notes: VPN service is only available for faculty and staff. FTP access to your network share is not provided automatically; it will be enabled when you request VPN. You will need to supply Technology Services with the type of operating system you are running and the name of your internet service provider. You will be provided with an installation CD-ROM and a paper copy of the installation instructions. Since the software will most often be installed on a personally owned computer, Technology Services cannot guarantee a successful installation. It should also be noted that software that creates network bindings to pseudo adapters, e.g. AOL, or gaming software may interfere with the attempts of the VPN software to make the changes it needs to perform. While we will put forth every reasonable effort to assist you should a problem arise, we caution that under some circumstances we might not easily be able to find a satisfactory answer that leads to a solution. Technology Services also has working copies of this software on laptop computers available for check-out for short-term off-campus work.